Privacy Policy

Last Edit: June 1, 2026
Business Name: Keep Them Moving LLC
Location: Los Angeles, California
Contact: dogs@keepthemmoving.com

This Privacy Policy describes how Keep Them Moving LLC (“we”, “our”, “Keep Them Moving” or “the Company”) collects, uses, and protects information when you visit our website or use our services.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

We encourage you to read it carefully so you understand how your information is handled.

1. Information We Collect

We collect two types of information from users:

Non-Personal Information

This is information that does not directly identify you. It may include:

  • Browser type and version

  • Device type and operating system

  • Pages visited and time spent on the site

  • Clicks, browsing behavior, and general usage data

  • Language preferences

  • Access times

This information is used to improve website performance, user experience, and overall service quality.

Personal Information

This is information that can identify you directly or indirectly, including:

  • Full name

  • Email address and/or phone number

  • Home or mailing address (if provided)

  • Dog-related details submitted through our forms

  • Emergency contact information

  • Veterinarian and veterinary clinic information

  • Pet health, behavioral, and care information

  • Vaccination and medical records provided by the client

  • Billing and payment information

  • IP address and geolocation data (if enabled by your device/browser)

  • Any other information you voluntarily provide when contacting or booking services

We collect this information when you:

  • Fill out a contact or registration form

  • Book or inquire about services

  • Communicate with us via email or website

  • Use or interact with our website

2. How We Use Your Information

We use your information to:

  • Provide and manage our dog hiking services

  • Communicate with you regarding bookings, updates, or inquiries

  • Schedule and coordinate services

  • Process billing and payments

  • Improve our website and customer experience

  • Send service-related or administrative messages

  • (If applicable) send promotional or marketing communications

We do not sell or rent your personal information.

3. Sharing of Information

We may share your information only in the following situations:

  • With trusted service providers that help us operate our business, including website hosting providers, scheduling and client management platforms (such as Time To Pet), payment processors, analytics providers, and communication tools.

  • To comply with legal obligations, regulations, or government requests.

  • To protect our rights, safety, property, or those of our clients, employees, contractors, or dogs.

  • In the event of a business transfer, merger, acquisition, or sale.

All third-party providers are expected to handle your information securely and responsibly and in accordance with their own privacy policies.

4. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal and financial obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer needed, we take reasonable steps to delete or anonymize it.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences

  • Improve site performance

  • Analyze website traffic and usage

  • Support marketing and advertising efforts

Types of cookies used:

  • Session cookies (deleted when you close your browser)

  • Persistent cookies (stored for repeat visits)

  • Third-party cookies (used by analytics or advertising providers)

You may disable cookies through your browser settings, but some website features may not function properly.

We may also use tools such as Google Analytics to understand how visitors use our website. This data is aggregated and does not directly identify you.

6. Advertising & Marketing

We may use third-party tools to display or measure advertisements.

These tools may collect data about your browsing activity to show relevant ads or measure performance.

You may opt out of personalized advertising through industry tools such as:

  • Network Advertising Initiative

  • Digital Advertising Alliance

We may also send occasional marketing emails about our services. You can opt out at any time by clicking “unsubscribe” in any email.

Please note that we may still send important service-related messages even if you opt out of marketing communications.

7. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security of your data.

8. Third-Party Services

Our website may rely on third-party services for:

  • Website hosting

  • Payment processing

  • Analytics

  • Scheduling or booking tools

These services have their own privacy policies, and we encourage you to review them separately.

8A. Time To Pet Platform

Keep Them Moving uses Time To Pet to manage client accounts, scheduling, service records, communications, invoicing, and payment processing.

Information you provide through registration forms, service requests, pet profiles, emergency contacts, veterinarian information, vaccination records, and payment information may be stored and processed through Time To Pet and its affiliated service providers.

Payment information is processed through secure third-party payment processors integrated with Time To Pet. Keep Them Moving does not directly store complete credit card information.

By using our services, you acknowledge and agree that your information may be collected, stored, and processed through Time To Pet and its service providers for the purpose of providing and managing services.

9. Children’s Privacy

Our services are not intended for children under 18.

We do not knowingly collect personal information from minors. If we become aware that such data has been collected without parental consent, we will delete it promptly.

10. Business Transfers

If Keep Them Moving is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. The new entity will be bound by this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Keep Them Moving LLC
Los Angeles, California
Email: dogs@keepthemmoving.com